Delivery Information

All orders placed with EMDD before 2pm on Monday to Friday will be posted to you the after one day. Orders placed outside these times will be processed after two working days (excluding bank and public holidays). Working days are Monday to Friday.

USA Orders

Although UPS 1st Class delivery can take between 1 to 3 working days from the dispatch date, it's been our experience that the majority of packages arrive just a day or two after this estimated delivery period.

Any orders with a value over $20.00 will automatically be sent via a UPS Recorded service, a signature will be required.

International Orders

For all orders placed in USA, delivery times will usually be between 2 to 7 working days (depending on destination country.

Please Note:

1. The estimated arrival times are taken directly from information provided by our couriers. These are estimates only. EMDD is not responsible if this varies.
2. All deliveries will require a signature on receipt, apart from those delivered using the UPS Standard 2nd/1st Class service (USA). However, where the value of your total order exceeds $20.00, we will send the goods via a UPS 'Signed For' service free of charge, unless the 1st Class or Special Delivery option has been selected.
3. In exceptional circumstances, we reserve the right to use alternative couriers.
4. Saturday deliveries are at the discretion of the couriers. It is our experience that in most cases they do choose to deliver to residential addresses on Saturday mornings but they are not guaranteed.
5. When you sign for a delivery, you accept the item in the condition it arrives. Please ensure you check your item before signing for it, as we cannot be held responsible for the condition of an item once it has been signed for and accepted.
6. If goods are returned to EMDD because of a failed delivery for any reason, the carriage cost is nonrefundable. We reserve the right to charge for any extra carriage costs incurred to re-send the goods.
7. For missing or delayed items please note that we have to wait 15 days after the estimated delivery date before we are able to consider action such as a replacement or refund.